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Situation Encountered- Not Addressed in Voucher Contract
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Considerations - Answers You Should Have Before You Sign
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You've picked out a special tile, marble or other floor covering for your project, but delivery time is six weeks, and the supplier requires a deposit because the materials are "special order". You need that deposit check NOW so that your project is completed on time, but your voucher schedule doesn't allow for a draw until two weeks from now.
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Will they process this one check for you today (or tomorrow)?
Will they charge a fee for that one check?
How much is that fee?
If you decide to pay the deposit yourself (outside voucher control), how and when will you be reimbursed for this deposit?
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You're a tenant, and you're improving your tenant space. The building owner is asking you to provide the recorded Notice of Posted Security, and you don't really understand what he wants.
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Will your voucher company assist you in the preparation of the Notice?
Will they record the Notice?
This is another "extra service" - is there an additional fee?
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Your contractor did not receive all the necessary paperwork from his subcontractors and was therefore unable to meet the deadline for submission of his draw to the voucher company.
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If he turned the paperwork in one day late, what happens?
Will the voucher company process it for Friday payment even though it's one day late, or will this draw be processed on your next scheduled date?
If the voucher company does agree to process it on an "off" week, will you be charged for that draw?
Will you be charged for the related inspection as well?
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There is a discrepancy between your contractor's summary billing and the voucher company's records, or one of the categories in the cost breakdown has a negative budget balance, requiring a reallocation.
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Is your voucher company able to assist you in the reconciliation of the two reports?
Are they willing to assist you?
If they are willing and able, will they charge an additional fee for this service?
How much is that fee?
If they will not assist you, what happens?
Will your contractor and subcontractors be forced to wait for their payments until you or the contractor find the discrepancy and fix it to the voucher company's satisfaction?
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Your contractor has submitted ten vouchers in his draw. There is a problem with the plumber's voucher.
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Will the other nine payees be paid, or will their funds be held until the plumber's billing problem is resolved?
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You and your Contractor want to expedite payment to a certain subcontractor; the most recent site inspection by the voucher company indicates that the related work is complete.
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Will your voucher company do this for you?
Will the check be released only on a Friday, or will they let the subcontractor pick up the check earlier in the week?
If they will accommodate your request, will they charge a fee?
How much is the fee for this service?
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Your project has, at your request, undergone several modifications and revisions. You have now approved twenty-five change orders. You have sent funds to the voucher company on several occasions. You believe you've funded all of the change orders in full, but your contractor disagrees.
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Will your voucher control company reconcile this for you?
Can they detail your deposits, reference the change orders funded through each deposit and indicate to your satisfaction exactly which change orders have been funded and which have not?
Is there a fee for this service, and if so, how much is the fee?
If the voucher control's personnel are unable to help you with this, what happens next?
Do the invoices for your project remain unpaid and unprocessed until someone else finds and proves to you the amount you owe, if you haven't fully funded the change orders?
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